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Privacy and Cookies

By using our site, you agree to us placing cookies on your device and accessing them when you visit the site again in the future.

'Cookies' are tiny text files stored on your computer when you visit some websites. They are not viruses or programs and cannot damage your computer.

We use cookies to enhance your user-experience on this website and make everything as easy as possible for you to use. You can block all cookies from being used on your chosen browser but this will prevent you from using parts of this website.

No personally identifiable data is collected or stored using cookies; they are simply files used to enhance your visit.

It's possible to turn off your cookies manually in your browser at any time. You can usually find these settings in the 'options' or 'preferences' menu of your browser. To understand these settings, the following links may be helpful:

Cookie settings in Safari web and iOS

Cookie settings in Chrome

Cookie settings in Samsung internet browser

Cookie settings in Microsoft Edge

Cookie settings in Internet Explorer

Cookie settings in Firefox

Definitions of Cookies

Strictly Necessary:

'Strictly Necessary' cookies let you move around hellosextoys.uk and use essential features like secure payment areas and the shopping basket. These cookies don't gather any personal information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to:

  • Remember things like information you've entered on shopping forms when you navigate to different pages in a single web browser session.
  • Remember the goods you have placed in your Shopping Cart.
  • Identify if you have logged on as a hellosextoys.uk Member.
  • Ensure that if we make any changes to the website in the future that you will be directed to the correct page.

Cookies defined as 'Strictly Necessary' will NOT be used to:

  • Gather information that could be used to advertise products or services to you.
  • Collect any personal information about you.

Accepting these cookies is a condition of using the website. Our shopping pages will not function without these cookies so you must accept them in order to continue using our site.

Performance:

We use ‘Performance' cookies to collect information about how you use our website e.g. which pages you visit and if there are any errors. These cookies don't collect any information about you personally. All the information collected is anonymous and used to improve how our site works and monitor its performance.

We use Performance cookies to:

  • Provide statistics on how our website is used.
  • Help us improve the website by measuring any errors that occur.
  • Test different designs of our website using A/B multivariate testing.
  • Anonymously record user sessions to improve usability

Cookies we have defined as 'Performance' cookies will NOT be used to:

  • Gather any personal information.
  • Target adverts to you on any other website.

Examples of what these cookies are used for

  • Google Analytics - We use Google analytics to capture data on how customers browse the website. No personally identifiable data is stored.
  • Session Cam - We use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from hellosextoys.uk website is for TheHelloGroup internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
If you are happy for Session Cam to record your general website activity ( e.g. mouse movement, heat maps and page scrolling ) but not any form data ( e.g. if you enter your address ) click the link below and a cookie will be added to your browser. This cookie blocks all form data from being recorded.


If you do not want Session Cam to record any of your website activity click the link below and a cookie will be added to your browser which blocks all recording.


Functionality:

'Functionality' cookies are used to provide services or to remember settings to improve your visit and make hellosextoys.uk easier to use. They can also be used to prevent the user being offered a service again that had previously been offered to that user and rejected.

We use 'Functionality' cookies to:

  • Remember settings you've changed.
  • Show you when you're logged into the Members area of the website.
  • Stop you being showing website overlay again once you have dismissed it.

Cookies defined as 'Functionality' will not be used to:

  • Target you with adverts on other websites.

Some of these cookies are managed for us by third parties - where this is the case, we do not allow the third party to use the cookies for any purpose other than those listed above.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some features   


Privacy Policy



Note: 'Us' refers to TheHelloGroup. 'You', 'User(s)', 'Visitor' refers to any person who uses this website.


This Web site is owned and controlled by TheHelloGroup.


TheHelloGroup is committed to implementing measures designed to protect the privacy of those using our services. TheHelloGroup. respects the privacy of all those who visit our Site and use our online services and we collect information from and about our users to be used to improve the service we offer. Except as set forth within this Privacy Policy, our Terms & Conditions, and other published guidelines, we do not release personally identifiable information (as described below) about users of this Site without their permission.


Effect of This and Related Documents: This Privacy Policy, together with our Terms & Conditions and other published guidelines, governs your interaction with this Site, and your registration for and use of TheHelloGroup online services.


The Information We May Gather


  1. Non-personally-identifiable information:
    1. As a standard practice, TheHelloGroup assigns a random number to each user for anonymously tracking content preferences and traffic patterns. This random number lets us keep track of "how many" times users are doing specific things - like visiting our site each month - without really knowing who those users are (unless they specifically tell us). We analyse this data for trends and statistics, such as which parts of our site users are visiting and how long they spend there. We also gather information about what users are searching for. We use all this information in order to improve our content, plan site enhancements, and measure overall site effectiveness.
  2. Personally identifiable information:
    1. General: In certain areas of this Site, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Site.
    2. If you submit a request for more information from us, the information you submit will only be used by TheHelloGroup. Our lists are private and are never sold to any third parties.


YOUR RIGHTS


You have the following rights;


  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.


If you wish to exercise any of the above rights, please contact our customer services department.


 THIRD PARTY SITES


This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website (including microsites). You should always read the privacy policy of each website you visit carefully.


 

If you have any queries about this policy please feel free to contact us.


We use Cookies to enhance your experience
We use cookies, which are small text files, to improve your experience on our website and to show you personalised content.