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Delivery Information

Hermes 48
Hermes 48
2 - 3 Working Days £3.45
Hermes 24
Hermes 24
1 - 2 Working Days £4.55
DPD Next Day
DPD Next Day
1 Working Day £5.79
DPD Weekend
DPD Weekend
1 Working Day £7.75

Tracked, Fast and Discreet Delivery

We know it's important to get your deliveries quickly and discreetly, that's why we have some great delivery options to meet all your needs. Take a look at the delivery options below;

Tracked 48

Delivery in: 2-3 Working Days
Cost: £3.50
FREE if you Spend: £40

Tracked 24

Delivery in: 1-2 Working Days
Cost: £5.00
FREE if you Spend: £80

Royal Mail Special

Delivery in: 1 Working Days
Cost: £6.99
FREE if you Spend: £100

DPD Next Day

Delivery in: 1 Working Day
Cost: £5.50
FREE if you Spend: £100

DPD Weekend

Delivery in: 1 Working Day
Cost: £7.99
FREE if you Spend: £120

UK Delivery Options

For deliveries to the UK we use a combination of Royal Mail or Courier services for heavier items. Most shipments require a signature on delivery. Any order can be upgraded to a different delivery method after ordering if you contact Customer Services before dispatch (charges may apply).

• Royal Mail Tracked 48 Delivery is £3.50 or FREE for orders over £40.00.
• Express Delivery is Guaranteed to be delivered the next working day (Mon-Fri) for just £5.50 per Order or FREE when you spend £100.00 or more. Express Weekend Delivery will be delivered on a Saturday if the order is placed before 3pm on the Friday and is only £7.99 or FREE with orders over £120.00.

- Royal Mail Tracked 48 Delivery takes 1 working longer to the following locations:
Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

Discreet Billing and Packaging

Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. The name will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of our outer packaging. Your credit or debit card statement will show only the name ‘TheHelloGroup'.  Any parcels you receive from us will look like the images shown to the right.

Same Day Dispatch

All orders received Monday to Friday before 3:00pm each day will be shipped that same day. Our shipping hours are 9am-3:00pm. If your order is placed after 3.00pm or on a weekend/Bank Holiday it will be shipped the next working day. If you place an order after 3:00pm on a Friday, your order will not be dispatched until the next working day (Monday, or Tuesday in the case of Bank Holidays)

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