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Hellosextoys VIP Terms

We reserve the right to change Hellosextoys VIP benefits at any time.

How to collect VIP Points

For every £1 you spend at, you collect 10 Hellosextoys VIP Points. Make sure you are logged into your account before you checkout, otherwise we've got nowhere to put your Points.

Points are added to your account when your items are dispatched.

For non-purchase Points events, such as opening an account at Hellosextoys, your Points are added to your new account immediately.

Points are not awarded when you purchase Gift Vouchers.

Points are awarded when Gift Vouchers are redeemed on purchases.

Points are not awarded on the parts of orders settled with Points.

How to spend VIP Points

Points can be used on anything at against the full or partial value of an order.

To spend your Points you need to be logged in to your account.

When you’re at the checkout, assign the number of Points you wish to redeem on your purchase.

VIP Points Terms and Conditions

Points have no monetary value and cannot be used for any purpose other than redeeming against orders. At no time will rewards be available to be refunded for their cash value.

All Points credited to your account can be used up to 12 months after the most recent Points activity (which means earning or redeeming Points). If there is no Points activity on your account for 12 months, your Points will be deleted from your account, meaning that you can no longer redeem them against any Hellosextoys orders.

We may from time to time adjust your Points account upwards or downwards as appropriate in respect of accounting errors, multiple accounts, refunds issued, products returned or suspected fraud, for which we have full authority.

Points may only be used once.

Points may only be earned and redeemed in accordance with these terms and conditions.

We may make changes to these terms and conditions from time to time and we will give customers as much notice as we reasonably can. Earning or redeeming Points will constitute your acceptance of the revised terms and conditions.

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